We get a lot of questions about ratings and user reviews and certain dealerships. Apple Valley Ford Dealership will be our first dealership review and we will do this from time to time for other dealerships.
Overall Rating: ★★★★★ (5 out of 5 stars)
Verdict:
We are extremely satisfied with the experience at Apple Valley Ford Dealership and cannot recommend them highly enough.
From the sales team to the finance department, and from the service center to the support staff, each individual we encountered demonstrated exceptional professionalism, knowledge, and a genuine commitment to customer satisfaction. If you’re in the market for a new or used Ford vehicle, we strongly recommend visiting Apple Valley Ford Dealership. You will not be disappointed.
As a recent customer of the Apple Valley Ford Dealership, we are thrilled to share our experience with prospective buyers and Ford enthusiasts.
Our interaction with the staff, from sales to financing to service, has been nothing short of exceptional. This dealership truly understands the value of customer satisfaction.
Sales Experience: ★★★★★ (5 out of 5 stars)
From the moment I walked into the showroom, I was greeted by friendly staff members who genuinely wanted to help me find the perfect vehicle to fit my needs. My salesperson, John, was knowledgeable about Ford’s entire lineup and took the time to answer all of my questions without any pressure to make a purchase.
He even arranged for test drives in multiple models so that I could compare the driving experience and features.
After narrowing down my options, John worked with me to get a fair price on my trade-in and secure a competitive financing rate. I truly appreciated his transparency and commitment to making the entire process smooth and enjoyable.
Financing Experience: ★★★★★ (5 out of 5 stars)
The finance department at Apple Valley Ford Dealership exceeded my expectations. Sarah, the finance manager, patiently walked me through the various financing options and helped me make an informed decision about my loan terms.
She also took the time to explain the available warranties and protection plans without any high-pressure sales tactics.
Service Experience: ★★★★★ (5 out of 5 stars)
Since purchasing my vehicle, I have had the pleasure of interacting with the service department on two occasions for routine maintenance. Each time, I was impressed by the professionalism, timeliness, and attention to detail demonstrated by the service team. They kept me informed about the progress of my vehicle and even provided a complimentary car wash.
Facilities: ★★★★★ (5 out of 5 stars)
The facilities at Apple Valley Ford Dealership are top-notch.
The showroom is clean, modern, and well-organized, making it easy to browse the latest Ford models on display. The waiting area is comfortable, with complimentary Wi-Fi, refreshments, and a children’s play area to keep the little ones entertained. Additionally, the service area is clean and well-maintained, which speaks to the dealership’s commitment to providing a high level of service.
Customer Support: ★★★★★ (5 out of 5 stars)
One aspect of Apple Valley Ford Dealership that truly stands out is their outstanding customer support.
The staff is always willing to go the extra mile to ensure customer satisfaction. They are responsive to inquiries, whether it’s through phone, email, or in-person visits, and always strive to provide the best possible experience. I have even received follow-up calls from John to check in and ensure I’m still enjoying my vehicle.